What happens after I submit my order?
After you submit your order, our artists will get to work. Within 5-7 days we’ll email you a photograph of your painting for you to review and approve (we’ll even make minor changes and adjustments for you free). Once you’ve approved, your artwork is shipped within 2-3 days to allow time for the paint to dry. If you choose to pay just a deposit up front, you’ll also receive an email to complete the rest of the payment before we ship.
If you have paid in full up front, we will wait 48 hours for an approval after emailing a picture of the finished painting. If you approve or have modifications, please let us know in that timeframe. If we don’t hear back in 48 hours we will ship the painting to you.
What methods of payment do you accept?
We accept all major credit cards and PayPal. All of our credit card payments are processed by Braintree (www.braintreepayments.com), a subsidiary of PayPal, and one of the largest payment processing providers. It’s the same service that processes payments for Uber, Dropbox, StubHub and more. OilByHand never stores (or even sees) your payment information.
I completed an order without uploading a picture. What do I do now?
We’ll contact you if you have not uploaded a picture. If you want to get the painting started as soon as possible, send an email to firstname.lastname@example.org with you painting attached and include you order number in the email.
Can I send a link to a picture on the internet instead of uploading a painting?
Yes! Just include the link in the ‘Customizations’ box on the order page. We do recommend uploading a picture if possible because links are often private, particularly on social media sites like Facebook, Instagram, Flickr, and Google Photos.
What is the best file format for my photo upload?
Any digital image is fine (jpg, bmp, png, tiff, etc.) We can also work with images in pdfs and other documents. We do suggest using the highest quality version of the picture to ensure we can accurately reproduce it.
Can I see my finished painting before it ships?
Yes! We’ll send you an email with a picture of your painting before it ships. You can approve it or make minor modifications free of charge. For faster turnaround, you can choose not to review it on the order page. If you chose to pay just a deposit and you are not satisfied with the finished painting, just let us know and you will not be charged the remainder of the price.
How do I know that I will like the painting?
Just pay a small deposit to when you order and we’ll send you a photograph of your painting for you to approve before we ship it! If there is anything you don’t like, we’ll make minor changes or adjustments for free! We can make significant changes (different background, additional figure), for a fraction of the price of the original painting. We want to make sure all of our customers love their paintings (and tell their friends and family about us!) so we’ll do everything we can to exceed your expectations! Please note that deposits are non-refundable.
How much do the paintings cost?
Painting prices vary by size, framing options, and the number of figures (people, pets, or detailed objects). We also offer expedited shipping for an additional fee. To see the full set of prices, check the Order page.
What framing options do you offer?
We offer a variety of framing options. All paintings come rolled as standard. For paintings up to 30”x30” also offer paintings stretched, gallery wrapped, or with a variety of high quality frames. Pricing and frame selections are available on the order page. If you would like a different style of frame or have other special requests, contact us and we’ll be happy to help.
Where can I enter a promo code?
You can enter promo codes on the checkout page after adding items to your cart.
Can I order over the phone?
Yes! Call us at (347) 719-0881. If we’re not able to answer your call, leave a message and we’ll call you back as soon as we can.
What is the return policy?
Because all of our paintings are custom, we are not able to offer returns or refunds. However, to make sure our customers are satisfied, we allow you to pay a deposit of just $25 for most paintings to cover the cost of materials. We’ll send you a picture of your finishing painting before we ship it to you. You’re welcome to modify it free of charge. If you don’t give us approval to ship it, the remainder of the fee will not be charged.
Can I buy a gift card or gift certificate?
Yes! Please send an email to email@example.com. We’ll provide you with a digital gift email that you can send or print. You can even customize the code you enter to redeem the gift card.
I’m a professional wedding/portrait photographer, what’s the best way to place large/repeat orders?
We work with businesses, hotels, and professional photographers/studios that require large orders or recurring orders. For samples or examples of our past deliveries, contact firstname.lastname@example.org for more information.
Do you offer sizes other than those shown on the order page?
Yes! For example, if you would like a 28”x30” painting, select a 30”x30” painting on the size selection page, and put your request in the ‘Customizations’ box. Just make sure the maximum dimensions are not greater than the size you have selected.
My picture is not the same dimensions as the paintings you offer, can I choose different width and length?
No problem, you have two options! We can paint any dimensions, just let us know that actual dimensions you want in the ‘Customizations’ box on the order page. Alternatively let us know which part of the image to paint and we’ll take care of the rest (for example if you have a wide image but would like a square painting).
What is the largest size you can paint?
Delivery and Turnaround Time
What is the typical turnaround time?
Most paintings arrive within three weeks of the order date. For faster delivery, you can choose not to review the painting before we ship it, and pay in full up front so there is only one payment to process. This will reduce the total delivery time by 2-3 days. This is a popular option because very few of our customers choose to make changes after reviewing their paintings.
Do you offer expedited shipping?
Yes! offer an expedited service that prioritizes your painting and ships with express shipping. Expedited orders usually arrive within two weeks. Pricing If you need a painting even faster, contact us at email@example.com.
Which countries do you ship to and how much does it cost?
We ship worldwide for free! If you are in North America, South America, Europe, or Asia just select your country and enter your shipping address on the checkout page. For other locations, send us an email with your address prior to ordering and we’ll confirm our ability to ship to you.
I’ve already placed by order but now I need it sooner. What can I do?
You can add expedited shipping after you’ve already placed your order. Please contact firstname.lastname@example.org and include your order number.
Do you charge extra for customizations?
Almost all customizations are free. You can request a different background, merge multiple photographs, ask for the painting in a particular style, and more. If the request is very complex or greatly increases the time to create the painting we’ll reach out to you before starting work. If the customization adds additional figures (people, pets, or other details objects) make sure to select the total number of figures in the dropdown on the Order page.
Can I choose a different background for my painting?
Yes! If you would like a different background, such as a color, sky, grass, or landscape, just mention it in the ‘Customizations’ box on the order page.
Can you combine multiple pictures into a single paining?
Yes! We are able to merge multiple pictures, do head swaps, and add members to a family portrait. This service is free of charge for relatively simple work. For very complex medications we’ll be happy to quote you a price.
Can you restore or colorize old pictures?
Yes! Just include any special requests in the ‘Customizations’ box on the order page. If you’re not ready to order yet. Send your image to email@example.com and we’ll review it for free before you order.
Will there be a signature on my painting?
We do not sign paintings unless you request it. If you’d like the artist to include their name (or any other name), just request it in the ‘Customizations’ box on the order form.
Tell me more about OilByHand!
We’re a registered LLC based in sunny (and maybe sometimes a little foggy…) San Francisco, California. OilByHand was founded by a professional artist who started doing commissioned paintings for friends and family from photographs, Instagram posts, wedding photographs, pet portraits, and more. She recruited more professional artists to create the network of artists that we use today!